I’ve been dealing with an annoying battle re: our health insurance. I’ve been on the phone back and forth and have spent countless hours trying to resolve it. Every time I stay on hold, I can feel my blood pressure rising and heart beating faster when I have to rehash my “story”, case #, name, addy, SSN etc. Can’t I just speak to the same person prior, please?! I’ve yelled and cussed (offline) but have still managed to remain polite to the many agents I’ve spoken to. Then I hear, no one is available on the weekend so it will have to wait til Monday. I’m ready to snap. And of course, I realize snapping at this customer rep is not going to help and it will literally ruin her day. Who wants to be yelled at? Think about how you would feel if this were a reverse situation. My mind is telling me: Treat others as you want to be treated. I make several points to the rep in a louder tone, calmly but bluntly. I get off the phone, vent to my hubby, and then calm myself down. I take some deep breaths, and remind myself, there’s nothing more I can do right now. Sure, you probably will stew about it a little longer. You’re only human. But do try to ease your mind. This too shall pass. The issue at hand most likely WILL indeed get resolved. It just won’t be today. Take a walk or go on a bike ride. Hang with a loved one or go chill by yourself with your many streamed shows waiting in your queue. Have a glass of wine (or 2) or whatever beverage will make you happy. LET THAT S#!& GO. Don’t let it ruin your day or weekend.